Director of National Account and Corporate Fleet Operations

Job Summary:
The Director of National Account and Corporate Fleet Operations is responsible for ensuring the correct prioritization of National Account shipments and acting as a liaison between the Dispatch and Nation Account Customer Care Departments
Essential Functions:

  • Assist Operations and Dispatch with properly assigning drivers to and prioritizing shipments for National Account moves

  • Monitor National Account shipments and drivers throughout the move process

  • Work with the Quality Department to identify and develop dedicated drivers for National Account shipments

  • Track driver qualify scores and maintain a list of National Account Qualified drivers

  • Ensure drivers are qualified to carry National Account shipments prior to being assigned

  • Advise National Account Customer Care of any problems that arise on a National Account shipment and assist in resolving the issue.

  • Schedule and facilitate National Account status meetings as needed and attend all Operations meetings.

Knowledge, Skills and Abilities:

  • Good telephone skills

  • Knowledge of or ability to learn company software

  • Ability to problem solve in order to maximize driver effectiveness

  • Ability to resolve conflicts

  • Knowledge of DoT and DoD regulations

Required Education and Experience:

  • Required: Bachelor's degree

  • Required: Five years of customer service experience

  • Required: Three years of managerial experience

  • Preferred: Prior account management experience

  • Preferred: Prior experience in transportation or moving and storage industry

Working Conditions:

  • Indoors

  • Office Environment

  • Sitting for long periods of time

Take part in a company that has been successful for over 100 years and is still growing - join the Coleman Team today!

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